Security and deletion records
A limited record of the request, verification, and completed deletion may be kept to prevent fraud, investigate misuse, and show that we fulfilled the request.
Account and data controls
Delete your LawnNova account
You can request permanent deletion of your LawnNova account and associated data from this website. You do not need to sign in, reinstall the app, or have access to the app.
Email: support@lawnnova.com.au
How to request deletion
- 1. Start the request. Use the account-deletion option on our Contact us page or email support directly.
- 2. Use your account email. Send the request from the email address registered to your LawnNova account where possible, and state that you want the account and associated data permanently deleted.
- 3. Complete verification. Reply to any verification message we send. Never include your LawnNova password in an email or support request.
How we verify your identity
We normally verify the request by contacting the email address registered to the LawnNova account. If you cannot access that address, we may ask for limited account details that help show the account is yours. We will not ask for your password or full payment-card details.
What we delete
Once the request is verified, we delete the account and customer data associated with it, including:
- Your LawnNova account, sign-in identity, profile, and contact details.
- Saved properties, lawn areas, lawn profiles, and location details.
- Care plans, scheduled tasks, reminders, and notification preferences.
- Treatment, watering, and inventory history, including custom products.
- Product-label images, lawn photos, and other account-linked uploads.
- Other customer data linked to the account, including linked product-usage analytics events.
Limited records we may retain
We may retain only limited information where there is a legitimate reason. This may include:
Legal and transaction records
Records may be retained where required for tax, accounting, dispute, regulatory, or other legal obligations.
Backups and technical logs
Residual copies may remain temporarily in protected backups or security logs until they are overwritten through normal retention cycles. They are not restored for ordinary product use.
Anonymised information
Information that can no longer reasonably identify you may be retained for aggregate reporting and product improvement.
See our Privacy Policy for more about retention.
Processing time
We aim to acknowledge your request within 2 business days and complete deletion within 30 days after identity verification. If a legal or security requirement causes a delay, we will tell you what to expect.
Subscriptions
No paid subscription cancellation is currently required for LawnNova beta accounts. If paid app-store subscriptions become available, cancel the subscription through Google Play or the App Store before requesting deletion. Deleting a LawnNova account does not cancel a subscription managed by an app store.
What happens when it is complete
We will confirm completion by email. You will no longer be able to sign in, and the deleted account and associated customer data cannot be recovered. Files or exports you separately saved to your own device are not removed from that device.
Request account deletionLast updated 10 August 2026